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10 deescalation tips
3 – The Showtime mindset

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3 – The Showtime mindset

Lesson 3

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Course Structure

1 - Be Alert and Decisive

Completed

2 - The Five Approaches

Completed

3 - The Showtime mindset

In Progress

4 - The Universal Greeting

Not Viewed

5 - Beyond Active Listening

Not Viewed

6 - Redirecting Negative Behaviour

Not Viewed

7 - The Persuasion Sequence

Not Viewed

8 - When Words Alone Fail

Not Viewed

9 - Bystander Mobilisation

Not Viewed

10 - Review and Report

Not Viewed

Progress

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